New Patient Forms & Office Policies

At Smile Town Burnaby, we want to make your children's first visit to our practice as easy as possible. To get things off to a great start, read through our office policies and fill out our New Patient form prior to your child's first appointment.


Parking & Accessibility

There is reserved parking for Smile Town Dentistry patients in the underground parkade, with access off Beresford Street. Ample and convenient street parking is also available.

Methods of Payment

At Smile Town Burnaby, we accept the following methods of payment:

  • Debit
  • MasterCard
  • Visa

Insurance

Our office will submit dental claims to your insurance company on your behalf.

We provide a service to our patients in accepting payment directly from insurance companies, but please be aware that you are ultimately responsible for paying any amount still owing before you leave the office after your child's appointment.

Every insurance plan has different yearly maximums, fee guides, limits and rules.

Be sure that you fully understand the details of your plan, because if the claim is denied for any reason, you will be responsible for the total amount.

New Patient Form

Before treating new patients, we're always sure to carefully review all of their previous medical and dental history, so that we can provide them with the best service possible.

Download and fill out our New Patient Form before your child's first visit to Smile Town Dentistry to make this process go as smoothly as possible. » Download Now

Appointments & Cancellations

To book an appointment for your child at Smile Town Dentistry, feel free to get in touch via phone or email, any time!

Our office is open Monday to Friday, 9am - 5pm, and on select Saturdays. Please call our office for details.

If this will be your child's first appointment with us, you can book a no-obligation consultation with our team, so that your child can get to know us, and our office.

If your child is ready for treatment at that time, we'll go ahead. Otherwise, you can book an appointment for a another time, when your child feels ready.

We know that things can get busy, and that sometimes, appointments need to be cancelled or rescheduled. If you must cancel or reschedule an appointment for any reason, we ask that you give us a call to let us know no less that 1 business day (24 hours) before the appointment was to take place. At that time, we'll cancel your appointment, or reschedule it for a more convenient time.


Your Child's First Visit View Our Services

Download the FREE SmileTown Kids' Activity Booklet.

A great resource to help get your kids ready – and excited – to visit the dentist.


Enter your email address below to get the FREE activity book and to receive our latest news and updates.